If you own a small business that has a direct line to a real human who handles your customer complaints, good for you (and bravo for your customers)! You’re part of the exception that used to be the norm.
In this age of digital technology, however, people are less likely to pick up the phone to offer feedback – whether it’s good or bad. If you don’t have a contact form on your website, you could be missing out on some valuable interactions.
At the same time, having a presence on social media will also go a long way to making your company more accessible. According to this infographic, an estimated 67% of consumers use social media to seek resolutions for their issues! But it doesn’t have to be all negative – social media is a fun way to engage your existing customers and draw in new ones. If you’re looking for ways to engage your customers on social media, check out this link.
Want help setting up a contact form on your website? Or need help getting your small business set up on social media? Give me a call / send me an email, and let’s get started!