Does the problem of fixing computer issues often fall on your youngest team members, or your son or daughter? While people are usually happy to help out, people without Information Technology training often have to learn things by trial and error. Troubleshooting in the dark isn’t a good use of time or skill, and burns younger employees out. You need an IT professional.
I’m not writing this solely to sell you my services. This is a real problem I see in many small and medium-sized businesses. You contract small jobs out, but have no one to maintain your systems over time. Problems slowly build up while a couple of untrained people attempt to cobble things together, and then something big — and often preventable — goes wrong.
Your server dies. Your email gets hacked. Your printer stops working.
“Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without talking about the other.” — Bill Gates
IT professionals receive specific training on various systems. Your 20-year-old receptionist will try their hardest, and may be able to patch issues, but they likely don’t understand the underlying problems or how to prevent the problem from recurring.
Unless your business has a lot of technology to manage, you likely don’t need a full-time IT person. Find a local contractor or a part-time person.